April 2000

Management Guidelines/Standards

A look at the new ISO 9000:2000

Here are answers to questions such as: What’s the difference between the old and revised standard? Will it be more difficult to implement? Will it change the way a business is run?

Kitka, J., Pearch, C., Eagle Group USA, Inc.

ISO 9000 is by far the most influential initiative that grew from the quality movement of the early '90s. Since it was originally conceived in 1987, more than 250,000 organizations worldwide have registered to ISO 9000, a series of international standards that establish Quality Management System (QMS) requirements. In 1994, the standard was changed, but only around the margins. Now for 2000, ISO 9000 has again been revised. But the new standard, called ISO 9000:2000, is a radical revision. It will require organizations that have previously been certified to update their current quality systems. It will also change the gr

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